Privacy Policy

HairnThere is Elisabeth’s developing hair-service brand in Suncrest, Draper, Utah. Current forms collect consultation and interest inquiries, not appointment requests. This policy applies to information collected through the HairnThere website and appointment inquiry form.

When you send an inquiry, we collect your name and email address, together with the details you provide about your appointment type, services, quantities, family packages, generic person labels, and city or neighborhood. You may also provide a phone number and a message. Neighborhood-day inquiries can include an estimated number of interested households. Please use generic labels for family members rather than children’s full names or dates of birth.

We record whether you chose to receive inquiry and appointment texts, the submission time, and the version and source of the consent disclosure. Please do not send payment-card information, passwords, health records, or other sensitive information through the form.

We use inquiry information to respond to you, discuss your requested services, confirm pricing and availability, and coordinate an future plans. Appointments are not open and no inquiry creates a reservation. If you opt in, we may also use your number for related text-message follow-up when our messaging service is activated.

Our form does not enroll you in a newsletter or authorize unrelated marketing emails, promotional texts, or automated marketing calls. We do not sell your personal information.

SMS consent is separate and optional. You can submit the form without agreeing to receive texts, and consent is not a condition of purchase or booking. Inquiry and appointment message frequency varies; message and data rates may apply.

When messaging is active, reply STOP to stop texts or HELP for assistance. You can also withdraw consent or request help through our contact form. Our Terms of Service include the messaging program terms.

Mobile information, SMS opt-in data, and consent are not sold or shared with third parties or affiliates for their marketing or promotional purposes. We may provide the information necessary to service providers that deliver messages or support your inquiry on our behalf.

Automated calling and texting are not currently activated through this website. Before enabling an AI-assisted response or phone service, we will configure the service, its consent and opt-out handling, and any required registration. The policy will be updated to reflect material changes in how information is used.

Submitted inquiries are sent to a private Discord destination used to manage HairnThere inquiries. The notification includes the information you submitted, service selections, any calculated estimate, and consent details. Complete inquiry details are included in a text attachment with the notification; the service list shown in the preview can be shortened. Discord and the people authorized to manage that destination process the information to support your inquiry.

Vercel hosts the website and runs the contact endpoint. Hosting and security services may process technical information such as network addresses and request details to deliver and protect the website. Where a shared rate-limiting service is configured, a hashed network-address identifier and short-lived request counts are used to limit abuse.

We share information with service providers only as needed to operate the website and respond to inquiries. If an email, messaging, telephony, or AI service is introduced, relevant information may be processed by that provider to support the requested communication. We may also disclose information where required by law or to protect legal rights and prevent abuse.

Current inquiries ask only for a city or neighborhood, not a street address. Published travel bands and the drive-time example are informational. No live address lookup or routing service is currently used, and example driving minutes are not treated as a verified travel fee.

If address-based estimates are introduced, this policy will describe the routing provider and the location information it receives before that feature is activated.

The website includes Vercel Web Analytics and Speed Insights to understand page visits and website performance when those services are enabled. These tools can collect page or route information, approximate visitor location, browser and device characteristics, referral information, and performance measurements.

We do not intentionally send inquiry text, names, contact details, exact addresses, or SMS consent records to analytics. Optional conversion events describe broad actions, such as beginning an inquiry, rather than the contents of a message.

External websites, including Instagram, have their own privacy practices. Following a link to another site is subject to that site’s policies.

We keep inquiry and related communication records as needed to respond, support appointments, maintain consent or opt-out records, resolve disputes, and meet applicable obligations. We review records for removal when they are no longer needed. Service providers may also retain information under their own policies and service arrangements.

We use reasonable safeguards and restrict access to inquiry information. No website, communication channel, or storage system can guarantee absolute security. If the form cannot confirm delivery, it will display an error rather than claim the inquiry was received.

You may request access to, correction of, or deletion of your inquiry information through our contact form. We may need to verify your identity and may retain information necessary for legal obligations, security, or consent and opt-out records.

You can decline optional fields and SMS consent. If you withdraw messaging consent, we may still respond by another permitted contact method about an inquiry you initiated.

The website is intended for adults arranging appointments, including parents or guardians organizing family haircuts. It is not directed at children under 13, and we do not knowingly collect their personal information directly. If you believe a child has provided information, contact us so we can address it.

We may update this policy to reflect changes in our services and practices. The effective date above identifies the current version.

For privacy questions or requests, reach us through our contact form.